The trade mark FERRATA is registered in many countries worldwide. Any unauthorised use of this trade mark constitutes trade mark infringement, and will result in legal action. All content on the Ferrata website belong exclusively to Ferrata. The use of any Ferrata trademarks or service marks without Ferrata’s written consent is prohibited.
CONTENTS OF THE FERRATA WEBSITE
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Ferrata does not provide any warranty or guarantee as to the accuracy or completeness or of the information offered on this website. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website may also include links to other websites but such links do not imply that we endorse the websites. We have no responsibility for the content of the linked websites. The T&C's together with all our policies and procedures will be governed by and construed in accordance with Hong Kong law.
When purchasing products at www.ferratawatches.com we may collect personal information you provide us when creating an account, making a purchase as well as data collected by cookies. Cookies are very small text files that are stored on your device’s hard drive when you visit websites. We use first-party cookies and third-party cookies for web functionality, statistics and advertising purposes.
Some cookies are vital in order for this website to function properly. The cookies keep track of your settings and make your shopping experience more convenient by recognising your device and remembering your preferences. Cookies are also used to collect usage data such as duration of session, pages viewed, if a transaction was made or demographic data such as origin, gender and age. This information is used for analytical purposes and helps us deliver a better shopping experience for our users and customers. The cookies we use do not collect any information that can be used to track individuals.
DISCLOSURES OF YOUR INFORMATION
You have the right to request access to your data and if anything is incorrect you can change or remove it. You can disable any already stored cookies on your computer by changing your browser settings for cookies, you can also use opt-out programs such as “NAI’s Consumer opt-out” or “Google Analytics opt-out browser add-on” in order to prevent cookies from being used. However you should be aware that such settings may stop our website from functioning properly.
PRODUCT & PRICING
Ferrata has the right to adjust prices, include additional costs and change product information such as product pictures and offers without prior notice. The product images and information texts available reflect the product as far as possible. We reserve the right for any errors that may appear on the website and cannot guarantee that all pictures accurately reflect the true appearance of the products.
Ferrata is pleased to provide a two year international warranty for your watch, starting from the date of purchase. This warranty covers any defects related to the watch.
The warranty does not cover any damages or malfunction of the product after the expiration of the two year warranty period.
In addition, the warranty does not cover damages or malfunction as a result of abusive use, lack of care, accidents or other non-observance of the general directions of use for the product, or normal wear and tear and aging (such as scratches on the watch, alteration of the color of straps etc), or the life of the battery.
To receive a replacement products covered under this warranty, please use our contact form on the "contact us" page. In the e-mail you need to specify your name, address, order number and a detailed description of the problem with the product. Please write ‘reclaim under warranty’ as subject of the e-mail.
PLACING ORDERS AND PAYMENT
Due to the high value of our products we require all deliveries to be signed for upon receipt and we are unable to deliver to PO Boxes. Orders are subject to acceptance and availability. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment or that the item ordered is out of stock or unavailable. We may also refuse to accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. Orders made in another person's name without his consent, or otherwise will be reported to the authorities.
Customers have the right to return the order within 21 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact Ferrata in order to get an address to send the products to. Return shipping is paid by the customers. If an item is damaged during transport, Ferrata should be contacted within 21 days for information about compensation.
You may pay with credit cards or Paypal securely. Your payment is handled by Paypal with secure encryption. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. Ferrata does not charge any extra costs for card payments. However, your bank may charge an additional fee depending on your card and bank. When paying by credit or debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Ferrata may automatically cancel your order.
Once we have received your order we will send an electronic invoice to your e-mail address to confirm your purchase. Please ensure that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation also serves as proof of purchase.
All prices shown on the Ferrata website, www.ferratawatches.com, are including VAT, unless otherwise specified. In case an order will be shipped to a delivery address outside the EU, US or China, there may be additional costs related to the payment of VAT and other import duties / taxes, which are collected when the shipment reaches your delivery address.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Ferrata or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Ferrata.