I have received the wrong product, what do I do？
Please email email@example.com and advise us of the problem, we will be in touch with you as soon as possible.
Can I change my delivery address？
Please contact us at firstname.lastname@example.org and we will update your information. In the event the order has already been shipped, we will need to contact our courier to advise them on the new address. Please note that this may lead to delays in receiving the shipment.
Can I wash the wristbands？
We do not recommend washing leather wristbands or the Milanese mesh wristbands, instead please use specialised cleaning products. The NATO bands may be washed with lukewarm water.
What kind of batteries do your watches use？ How long do they last？
Typical battery lifetime is around 2-3 years, depending on several factors such as temperature, air pressure etc. Ferrata watches use standard silver oxide button cell batteries that are available at most watch stores and jewellers.
How do I know which straps will fit a watch？
When selecting a watch from the website, the alternatively straps that fits the watch are displayed next to it.